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Social Media Policy

At Lionheart, The Label, we recognise the power and influence of social media in shaping perceptions, building communities, and fostering meaningful connections with our audience. To ensure that our online presence reflects our values of inclusivity, empowerment, and respect, we've developed the following social media policy:

Inclusivity and Diversity: We celebrate diversity in all its forms, including gender identity, race, ethnicity, sexual orientation, age, ability, and more. Our social media channels are inclusive spaces where everyone is welcome, valued, and respected.

 

Respectful Communication: We encourage open dialogue and constructive conversations among our followers. Comments, replies, and interactions should be respectful, considerate, and free from discrimination, hate speech, harassment, or bullying of any kind.

 

Authenticity and Transparency: We believe in authenticity and transparency in our communications. Our social media content should accurately represent our brand values, products, and initiatives. We strive to be honest, genuine, and transparent in all interactions with our audience.

 

Community Engagement: We value our community and actively engage with our followers through likes, comments, and direct messages. We encourage participation, feedback, and collaboration to foster a sense of belonging and connection among our audience.

 

Privacy and Confidentiality: We respect the privacy and confidentiality of our customers, employees, partners, and stakeholders. Personal information should never be shared publicly without consent, and sensitive topics should be handled with discretion and empathy.

 

Brand Representation: Our social media content should reflect the essence of our brand and the values we stand for. We strive to maintain a consistent tone, aesthetic, and messaging across all platforms, while also adapting to the unique characteristics of each channel.

 

Promotion of Positive Change: As advocates for social and environmental responsibility, we use our platform to promote positive change and raise awareness about important issues. This includes advocating for gender equality, sustainability, ethical fashion practices, and other causes aligned with our values.

Compliance with Policies and Guidelines: We comply with the terms of service, community guidelines, and policies of each social media platform we use. Any content that violates these guidelines will be promptly removed or addressed according to the platform's procedures.

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